At Lamiz Phones Trading FZ-LLC, customer satisfaction is a top priority. Our refund and return policies follow the guidelines of the UAE Consumer Protection Law (Federal Law No. 15 of 2020).

1. Return Eligibility

You may request a return within 7 calendar days from the date of delivery, under the following conditions:

· Product must be unused and in its original packaging

· Original receipt or proof of purchase must be provided

· Return request must be approved by our support team

2. Non-Returnable Items

· Opened packaging or used items (unless defective)

· Clearance or final sale items

· Hygiene-sensitive products like earphones (unless sealed)

3. Refund Timeline

· Approved refunds will be processed to the original payment method within 7 to 14 working days

4. Shipping for Returns

· If the item was defective or wrong, return shipping is free

· In other cases, the customer may be responsible for return shipping

To initiate a return or refund, email us at info@lamiz.ae with your order number and reason for return.